Your Cloud Call Centre Solution will be handled through Microsoft Dynamics 365 Customer Service. Enabling your organisation to maximise D365 Licensing offers (subject to Microsoft eligibility) whilst supporting your internal IT teams.
The first steps will be to discuss the approach and deliverables as well as clearly define any pre-requisites and responsibilities. QUANTIQ will focus on your licensing and environment; case management processes; data and security and reporting. Next steps will consist of QUANTIQ configuring the applications, which include:
- Queue management & service case creation
- Master data (accounts, contacts, products)
- Case categorisation and assignment
- Case handling, tracking and notifications
- Knowledge base and case resolution
Lastly, The QUANTIQ team will ensure your solution is delivered in a way that suits you, as well as providing you with best-in-class consultation on best-practice and how to make the most out of your new solution with the relevant training and user acceptance.