QUANTIQ is now an Avanade company

DD – Dental Directory Group

Learn how the Dynamics 365 technology has helped DD, a major supplier of dental consumables including engineering services & also the leader of anaesthetic products supplied into the UK.

Business profile 

As one of the UK’s largest full-service dental dealers, DD supply around 12,000 dental practices with everything from toothbrushes to specialist medical equipment. Founded more than 35 years ago, they now employ over 500 people – with their state-of-the-art automated warehouse covering more than 27,000 product lines at their head office in Witham, Essex. 

Using competitive pricing, decades of knowledge and vast range of products, they have built a stellar reputation, working in partnership with dentists to supply everything a modern practice could need.  

Business challenge

DD wanted a system that could enable them to really know who their customers were and what their buying trends were.  They wanted a system that enabled them to actively provide customers with the services they required, allowing their customers to focus on their business and DD on theirs. 

Business solution 

DD have deployed Dynamics 365 in their contact centre, Microsoft Field Services is being used by their engineers and Microsoft Finance and Operations to support their back office.  Providing them with a more efficient service across all their operations. 

Working with QUANTIQ 

"QUANTIQ bring a level of professionalism and subject matter expertise, providing thought leadership around what our processes should look like; what our business can look like and how we can best leverage the Dynamics technology stack", Saul Stevens, Director of IT DD.