Dynamics 365 CRM Applications


Microsoft Dynamics 365 Customer Engagement is the unifying theme in all the CRM applications and can be purchased as a stand-alone product or part of the Dynamics 365 Suite. Customer Engagement refers to the applications that make up the CRM portion of Dynamics 365, which includes the Sales, Customer Service, Field Service, Project Service Automation and Marketing applications.


Microsoft Dynamics 365 for Marketing

Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI.





Microsoft Dynamics for Sales

Automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs with Dynamics 365 for Sales. Sellers have a whole new view of customers with capabilities at their fingertips that allow them to detect future opportunities and sell more effectively.





Microsoft Dynamics 365 for Customer Service

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.





Microsoft Dynamics for Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.