Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Optimise your resources
EMPOWERED AUTOMATED SCHEDULING
Improve profitability with Dynamics 365 Field Service by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day. Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
STREAMLINE INVENTORY MANAGEMENT
Synchronise and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
Make technicians more effective
ENSURE PRODUCTIVE ON TIME APPOINTMENTS
Keep technicians on time with the best route, turn-by-turn directions, and work order details and full back office information that can be updated in real-time on any device in Dynamics 365 Field Service. Improve outcomes and efficiency with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance and to optimise the deployment of skilled assets
SHARE CUSTOMER INFORMATION
Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.
Drive better outcomes with IoT
GAIN INSIGHT AND INTELLIGENCE
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue with Dynamics 365 Field Service.
AUTOMATE WORK ORDER CREATION
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
TRANSFORM SERVICE WITH PREDICTIVE MAINTENANCE
Move from costly scheduled maintenance plans to just-in-time predictive maintenance in Dynamics 365 Field Service and repair, clean, or replace parts only when needed.
Engage with your customers
BUILD CUSTOMER TRUST
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information in Dynamics 365 Field Service.
CREATE EFFORTLESS SERVICE EXPERIENCES
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
COMMUNICATE PROACTIVELY
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
Innovate with a modern and adaptable platform
INNOVATE & ADAPT QUICKLY
Transform your customer interactions and critical decision making with deep insights powered by AI in Dynamics 365 Field Service. Plus accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
UNIFY YOUR SERVICE ENVIRONMENT
Automate processes across Dynamics 365 Field Service, other Dynamics 365 applications and third-party systems for better engagement experiences.
INVEST WITH CONFIDENCE
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentres to safeguard your data.
