Dynamics 365 Field Service


Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.



Optimise your resources


EMPOWERED AUTOMATED SCHEDULING

Improve profitability with Dynamics 365 Field Service by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day. Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.


STREAMLINE INVENTORY MANAGEMENT

Synchronise and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.



Make technicians more effective


ENSURE PRODUCTIVE ON TIME APPOINTMENTS

Keep technicians on time with the best route, turn-by-turn directions, and work order details and full back office information that can be updated in real-time on any device in Dynamics 365 Field Service. Improve outcomes and efficiency with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance and to optimise the deployment of skilled assets


SHARE CUSTOMER INFORMATION

Get a 360-degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.



Drive better outcomes with IoT


GAIN INSIGHT AND INTELLIGENCE

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue with Dynamics 365 Field Service.


AUTOMATE WORK ORDER CREATION

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

TRANSFORM SERVICE WITH PREDICTIVE MAINTENANCE

Move from costly scheduled maintenance plans to just-in-time predictive maintenance in Dynamics 365 Field Service and repair, clean, or replace parts only when needed.




Engage with your customers


BUILD CUSTOMER TRUST

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information in Dynamics 365 Field Service.


CREATE EFFORTLESS SERVICE EXPERIENCES

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

COMMUNICATE PROACTIVELY

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.



Innovate with a modern and adaptable platform


INNOVATE & ADAPT QUICKLY

Transform your customer interactions and critical decision making with deep insights powered by AI in Dynamics 365 Field Service. Plus accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.


UNIFY YOUR SERVICE ENVIRONMENT

Automate processes across Dynamics 365 Field Service, other Dynamics 365 applications and third-party systems for better engagement experiences.


INVEST WITH CONFIDENCE

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacentres to safeguard your data.


Discover QUANTIQ

Find out how our products can be applied to help your business realise results.

QUANTIQ is formed of a collection of brilliant, knowledgeable and experienced individuals. Our Team work with Microsoft’s specially crafted Business Applications to transform our clients’ business processes. With a headcount of 200 giving us a combined 1200 years of Dynamics experience, your organisation’s Digital Transformation couldn’t be in safer hands.
As well as being a Microsoft Gold Partner and esteemed Inner Circle member, we are the only Microsoft Partner in the UK that can sell, implement and support the full Dynamics stack in the Cloud, Hybrid-Cloud and On-Premise. We exist to help you enhance your business performance, maintain your competitive edge and drive your growth and profitability.
We work to your organisation’s specific needs, using Microsoft Dynamics Technologies to break down silos in your business and join people, data and processes – now and for the future. We take great pride in the relationships we foster, so choosing us as your Digital Transformation partner allows you to become more productive, more efficient and deliver value to your customers, with a Team you can trust.

Stay connected


ADDRESS

Dawson House, 5 Jewry Street, London, EC3N 2EX, United Kingdom

PHONE

+44 (0)20 7451 1200

EMAIL

info@quantiq.com

FOLLOW US


Copyright © 2019 QUANTIQ Technology
All Rights Reserved