Dynamics 365 Customer Engagement

CRM

functionality

Microsoft Dynamics 365 Customer Engagement is the unifying theme in all the CRM applications. Customer Engagement refers to the applications that make up the CRM portion of Dynamics 365, which includes the Sales, Customer Service, Field ServiceProject Service Automation and Marketing applications.

Microsoft Dynamics for Sales

Automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs with Dynamics 365 for Sales. Sellers have a whole new view of customers with capabilities at their fingertips that allow them to detect future opportunities and sell more effectively.

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Microsoft Dynamics for Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

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Microsoft Dynamics 365 for Customer Service

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

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Microsoft Dynamics 365 for Project Service Automation

Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

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Microsoft Dynamics 365 for Marketing

Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI.

Microsoft Flow

Microsoft Flow is a cloud-based software tool that allows employees to create and automate workflows across multiple applications and services without the need for developer help. You can create automated workflows between your favourite applications and services to get notifications, synchronise files, collect data, and more.

Microsoft PowerApps

Microsoft PowerApps is a service for building and using custom business apps that connect to your data and work across the web and mobile – without the time and expense of custom software development. Transform your business by creating custom business apps with Microsoft PowerApps. Connect data from the cloud and make your own app – no coding required.