Microsoft Dynamics 365 Customer Engagement is the unifying theme in all the CRM applications and can be purchased as a stand-alone product or part of the Dynamics 365 Suite. Customer Engagement refers to the applications that make up the CRM portion of Dynamics 365, which includes the Sales, Customer Service, Field Service, Project Service Automation and Marketing applications.
Automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs with Dynamics 365 for Sales. Sellers have a whole new view of customers with capabilities at their fingertips that allow them to detect future opportunities and sell more effectively.
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences. Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI.
Microsoft Flow is a cloud-based software tool that allows employees to create and automate workflows across multiple applications and services without the need for developer help. You can create automated workflows between your favourite applications and services to get notifications, synchronise files, collect data, and more.
Microsoft PowerApps is a service for building and using custom business apps that connect to your data and work across the web and mobile – without the time and expense of custom software development. Transform your business by creating custom business apps with Microsoft PowerApps. Connect data from the cloud and make your own app – no coding required.