Dynamics 365 for Customer Service


Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.



Engage with customers on any channel or device


CREATE EFFORTLESS SUPPORT EXPERIENCES

Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

LEVERAGE ARTIFICIAL INTELLIGENCE THROUGH VIRTUAL AGENTS

Automate resolution and free up agents for high-value interactions with Dynamics 365 Customer Service. Built on the most powerful artificial intelligence framework in the market, service bots are smart, fast, and always available.


RESOLVE ISSUES WITH PREDICTIVE CARE

Keep customers happy by avoiding service and support issues. Dynamics 365 Customer Service allows you to analyse data from connected devices and take action before warning signs become a problem.




Deliver fast, personalised service and support


GUIDE AGENTS TO OPTIMAL OUTCOMES

Intelligent automation in Dynamics 365 Customer Service dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.


PERSONALISE SERVICE WITH A COMPLETE CUSTOMER VIEW

Deliver value at every touchpoint. A 360-degree view of each customer’s journey available in Dynamics 365 Customer Service enables agents to anticipate needs and personalise every interaction.


EMPOWER AGENTS WITH ARTIFICIAL INTELLIGENCE

Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.



Learn from every interaction


LEARN FROM CUSTOMERS & TURN INSIGHTS INTO ACTIONS

Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening. Plus improve service delivery through targeted analysis of contact centre operations and business-critical data. Dynamics 365 Customer Service promotes optimal behaviour with individual games and team competition.


SPEED ONBOARDING AND ADOPTION

Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available in Dynamics 365 Customer Service.


ENABLE AN AGILE SUPPORT MODEL

Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.



Innovate with a modern and adaptable platform


ADAPT FAST & DRIVE INNOVATION

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps. Plus transform your customer interactions with deep insights provided by Dynamics 365 Customer Service artificial intelligence that guide your teams to the right business outcomes.


UNIFY YOUR SERVICE ENVIRONMENT

Automate processes across Dynamics 365 Customer Service, the Dynamics 365 stack applications and third-party systems for better engagement experiences.


INVEST WITH CONFIDENCE

Rely on Dynamics 365 Customer Service and the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure. And trust our state-of-the-art datacentres to safeguard your data.




Discover QUANTIQ

Find out how our products can be applied to help your business realize results.

QUANTIQ is formed of a collection of brilliant, knowledgeable and experienced individuals. Our Team work with Microsoft’s specially crafted Business Applications to transform our clients’ business processes. With a headcount of 200 giving us a combined 1200 years of Dynamics experience, your organisation’s Digital Transformation couldn’t be in safer hands.
As well as being a Microsoft Gold Partner and esteemed Inner Circle member, we are the only Microsoft Partner in the UK that can sell, implement and support the full Dynamics stack in the Cloud, Hybrid-Cloud and On-Premise. We exist to help you enhance your business performance, maintain your competitive edge and drive your growth and profitability.
We work to your organisation’s specific needs, using Microsoft Dynamics Technologies to break down silos in your business and join people, data and processes – now and for the future. We take great pride in the relationships we foster, so choosing us as your Digital Transformation partner allows you to become more productive, more efficient and deliver value to your customers, with a Team you can trust.

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Dawson House, 5 Jewry Street, London, EC3N 2EX, United Kingdom

PHONE

+44 (0)20 7451 1200

EMAIL

info@quantiq.com

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