Learn from every interaction
Learn from your customers
Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
Turn insights into action
Improve service through targeted analysis of contact centre operations and business-critical data. Promote optimal behaviour with individual games and team competition.
Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
Enable an agile support model
Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.