Implementation

that enhance your Dynamics platform

As a nationally recognised Microsoft Dynamics partner serving mid-market organisations, QUANTIQ is uniquely positioned to advise, deliver and maintain solutions that align people, processes and technology. We combine deep industry knowledge, technical talent, and superior delivery capabilities to ensure your Microsoft Dynamics software implementation is smooth sailing.

The Implementation Methodology consists of the following phases:

Diagnostic

  • Evaluates a customer’s business processes and infrastructure
  • Prepare a proposal

Analysis

  • Analyses the current business model
  • Produces a gap/fit analysis
  • Creates the requirements documentation

Design

  • Feature design
  • Data migration design
  • Test criteria
  • Technical design

Development

  • Develops the features
  • Tests the features and functions
  • Creates and tests the user documentation

Deployment

  • Sets up the production environment
  • Configures the system
  • Migrates data
  • Tests the system
  • Trains the end-users
  • Gets the system up “live”

Operation

  • Clears pending issues
  • Finalises the user documentation and knowledge transfer
  • Conducts a post-mortem of the project
  • Provides on-going support

The activities involved in this phase are on-going activities performed after project close and throughout any future involvement with the client.

 

Optimisation

  • Analyse the system to determine how it can best be optimised for the customer’s needs
  • Perform optimisation
  • Test

The purpose of this phase is to help the customer refine the benefit they get from the business solution. Many times, after the implementation project is complete, customers desire minor changes to their system. This phase understands that need and supports the Customer for Life scenario.

Upgrade

  • Review clients business processes
  • Align the business processes to new functionality
  • Set the systems in place to support the upgrade
  • Create value to maintain a Customer for Life scenario
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CRM success

David Gould - Corporate Rewards

the team at QuantiQ were very quick to develop a relationship and rapport with our team that put us at ease immediately, meaning we had total faith in their ability to deliver the CRM solution we needed

David Gould - Corporate Rewards

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