IT Services & SIs


Microsoft Dynamics 365 enables billable project-based companies to manage all aspects of client facing activities from sales through project staffing, project delivery and invoicing. With foresight and integrated, flexible systems from Microsoft, firm leadership can optimise people and processes, streamline operations, deliver distinctive client experiences, and fulfill profitable growth objectives. By taking advantage of these integrated business solutions that work across multiple business focus areas and individual roles, you can obtain a 360-degree view into client relationships and better coordinate project execution.




Effective Resource Deployment With Better Decision Making & Collaboration


Seamless integrated workflow processes will help your team focus on what your employees do best: sell actively and serve customers more effectively.

Immediately accessible data gives your employees the tools they need to make informed decisions, without wasting time searching for the information they need, allowing your employees to focus on core tasks.

Strengthen relationships with personalised and relevant interactions based on contextual, embedded intelligence that helps sellers exceed the expectations of modern buyers.



Increase profitability through predictable project outcomes


INTELLIGENT PRIORITISATION & VISIBILITY ON PROJECT-BASED OPPORTUNITIES

Prioritise deals based on a unified sales management dashboard that brings together product and project-based opportunities plus enable intelligent and relevant skills-based assignments with real-time visibility to resources using a unified scheduling engine.

INCREASE BILLABLE HOURS WITH STREAMLINED SCHEDULING

Enable intelligent and relevant skills-based assignments with real-time visibility to resources using a unified scheduling engine. Plus, accurately measure utilisation and make intelligent decisions to get the most out of billable resources by using real-time dashboards.



Earn loyalty with personalised customer service


CREATE EFFORTLESS SUPPORT EXPERIENCES

Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

PERSONALISE SERVICE WITH A COMPLETE CUSTOMER VIEW

Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.

CAPITALISE ON REVENUE OPPORTUNITIES

Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.



Audit Management


INCREASE PROFITABILITY

Drive margin revenue growth with a centralised, global financial management solution that delivers robust financial intelligence and embedded analytics in real time.

STREAMLINE ASSET MANAGEMENT

Efficiently track values and reduce reporting errors with centralised, automated processes for managing your capitalised assets from acquisition through disposal.

OPTIMISE WORKFORCE PRODUCTIVITY

Empower employees with role-based workspaces that provide intelligent automation, task prioritisation, and integration with Office 365 applications to maximise efficiency for superior business outcome.



Talk to our Dynamics experts


QUANTIQ’s consultants are ideally positioned to bring organisations specialising in IT Services and Sis efficient effective resource deployment with better decision making and collaboration. To learn more about what QUANTIQ can do for your organisation, contact us today.