Managed Services

24 x 7

Dynamics Support

Support Desk

We’ve been supporting Dynamics products for over 20 years and our dedicated managed services team have an average of 8 years; experience of the Dynamics products, giving them the depth and breadth of knowledge to support your Dynamics solution no matter which version you are on (with no pressure to upgrade). They can be contacted as and when you need them by phone, email or via our web portal. This saves you having to develop and maintain the skills in house for those rare occasions when you may need it. Our service is backed with a clear SLA, monthly reporting and quarterly reviews. For businesses with 24/7 operations we also offer full 24/7 support for business critical issues allowing you to rest easy knowing that your systems are supported outside of your normal working hours.

  • The standard service comprises:
  • Service Desk available via phone, email or web
  • Response time SLA
  • Dedicated functional and technical teams
  • Diagnosis and correction of faults
  • Advice on how to best use the solution
  • Access to our web portal as a knowledgebase of previous incidents
  • Monthly incident reporting
  • Quarterly service reviews
  • Management of Microsoft relationship
  • Named Service Delivery Manager
  • Facility to request and manage enhancements
  • System health check
  • Access to our customer events
  • Access to our white papers and online training

Training

Performance Management

We live in a world where we expect results now, where productivity is key to your business success. If your system isn’t performing your staff will not only be dissatisfied but you also won’t be getting the best from them. We can help by tuning your ERP for high performance.

System performance may degrade over time as your unique transactional data footprint builds. Your ERP solution is unique to you and so will need your critical business functions to be uniquely tuned for optimum performance.

Our performance team have specific experience in tuning Microsoft Dynamics solutions. To provide you with maximum business benefit fast we offer a regular performance review, focused each time on identifying the top underperforming processes so that over time we can help you build a higher performing solution to meet your specific needs.

To provide a service that truly delivers you benefit we review system performance from two perspectives: the data perspective – this is a detailed technical analysis of specific processes that are taking a long time; the business perspective – this focuses the review on specific processes that have the greatest impact on your business.

Once the review is complete you can either use the results to perform changes yourself or engage our technical team to enact the changes on your behalf.

Contact us today for a free quote for this service.

SQL Health Check

Your data base is critical to the health of your ERP solution and therefore your business. We can provide full maintenance and monitoring of your database to ensure your systems are running as efficiently as possible.

If you have this covered by your own in house resources we can also provide you with a comprehensive regular health check to pinpoint any areas for improvement. Our SQL health check will give you comfort of mind that your database is secure, performing well and, above all, recoverable should disaster strike.

Just as you’d only have a personal health check from a professional, our SQL health check requires not only SQL skills but also an understanding of how this interacts specifically with your ERP solution. Our combined SQL and Dynamics experts are ideally positioned to give you reliable, actionable advice based on our nineteen-point review.

 

 

 

SQL Monitoring

The ongoing SQL services that we can provide include:

SQL monitoring – we will monitor your SQL database remotely on a daily basis to pinpoint any problem areas and recommend changes where appropriate.

SQL maintenance – to keep your data secure and safe your database needs to have the latest patches applied to it. We will provide a monthly planned maintenance schedule to test and apply the latest patches in a controlled manner, saving you the hassle of keeping on top of this yourselves.

Upgrade Assessment

No matter which version of software you are on we can provide you with an assessment of the benefits of moving to a later update, release or version along with the associated cost.

Environment Management

Ideally you have a number of different environments to enable you to train, support and test functionality outside of your live system. Keeping these up to date by regularly refreshing data and code can be a time consuming activity or may be carried out infrequently, often leading to difficulties in training people effectively or getting to the bottom of any problems you’re encountering in live.

We offer an environment management service, whereby we will refresh your environments on an agreed timetable and if required can also manage your code deployments for bug fixes and changes.

Analytics

Your reporting and analytics requirements will change over time and you may not wish to keep these skills in house for those infrequent occasions when you need them.

For a monthly fee we can provide a fixed amount of resource to create and tweak your reporting/analytics needs.

Making the life of your business users easier is critical when considering a technology change and fundamental to user adoption of the new system.  Access to experts who help with maintenance, support and continual improvement of your Microsoft Dynamics CRM and ERP system gives your users the best experience.

Despite significant financial investment in their CRM and ERP systems many organisations are plagued with slow issue resolution, a lack of expertise and limited access to advise and training that ultimately results in low user adoption.

How can you fill this gap without distracting you from your core business?

QuantiQ has extensive experience at optimising Microsoft Dynamics systems.  Our Managed Service encompasses traditional telephone, email and remote dial-in support and also provides instant access to experts who provide

  • admin help
  • system customisation
  • user training
  • database development
  • interactive PowerBI report creation
  • workflow design
  • data imports and more

when you need it, on demand!

Choose between our Pay as you GO; Standard or Premium support all wrapped up in a managed support agreement with clear deliverables and predictable monthly payments.

Pain Points

I want to talk to a person

You call this support!

Where is my ROI?

My system is sooo slow

My users don't understand the system

My infrastructure is a headache

Get me some business intelligence!

I need hands on support

My technology needs a refresh

I want to talk to a person

Our support clients have a dedicated account manager and service delivery manager who will keep in regular contact to keep you abreast of new technologies and ensure we're delivering value to you.

You call this support!

You may simply be dissatisfied with the level of service you get from your current support partner and are just looking for a reliable, knowledgeable partner to deal with break/fixes and advice, in which case our support plans ensure you have access to our dedicated team of experts to provide friendly, accurate and timely advice monitored against clear SLAs.

Where is my ROI?

Under our premium support plan you will have a free annual "day in the life" review which will map out steps to take you from where you are now to where your system needs to be. We will recommend ways to improve the use of your solution by either adopting best practice processes, unused functionality or value added product enhancements. Also your dedicated account manager will keep you abreast of the latest product roadmap and how the latest versions may enhance your business.

My system is sooo slow

We all live in a world where we expect results now, where productivity is key to your business success. If your system isn’t performing your staff and customers will not only be dissatisfied but you also won’t be getting the best from them.

We can help by tuning your ERP for high performance. System performance may degrade over time as your unique transactional data footprint builds. Your ERP solution is unique to you and so will need your critical business functions to be specifically tuned for optimum performance. Our performance team have experience in tuning Microsoft Dynamics solutions. To provide you with maximum business benefit fast we offer a regular performance review, focused each time on identifying the top underperforming areas so that over time we can help you build a higher performing solution to meet your specific needs.

My users don't understand the system

Making sure users are fully conversant in using the solution is often treated as a one off implementation activity or is handed down from one person to another leading to poor understanding of the system or more critically not appreciating short cuts and easy ways to work. With Qcare training is an ongoing activity as is hands on advice. To ensure user adoption and satisfaction is high you can use hours from our premium service plan to provide specific training or hands on advice.

Another cause of poor user experience is when your current systems don't keep pace with the latest mobile and web based technologies, in which case we can offer you our upgrade assessment services to demonstrate how you can get make best use of the latest developments.

My infrastructure is a headache

If you also want to explore the options to reduce the capital cost, risk and headache of managing your own infrastructure we can also offer you our cloud migration services. We will first carry out a full technical and infrastructure review of your systems landscape and give you best advice to migrate your current solution to a hosting partner or move to the latest cloud based solutions.

Get me some business intelligence!

We all know that implementing ERP solutions has a cost, but unless you’re getting the right information out to the right people at the right time in the right format you’re not getting the most value from the system. With our BI/analytics services you can leverage both our expertise and the power of the Microsoft stack to maximise the value of your investment.

I need hands on support

Your business is best served by your IT team focussing on the business critical services. We can assist them with a number of our Qcare offerings such as SQL monitoring and maintenance to ensure they have the latest patched version of your underlying database without the hassle of managing it themselves.

With the regular release of patches, updates and modifications it's important to have a robust and controlled set of environments in which to manage these code changes through. We can assist with our environment management service.

My technology needs a refresh

In a world of constant innovation the functionality you originally implemented may not match your current business needs. By choosing the Microsoft Dynamics products you have the ideal platform for evolving your systems to match your business needs, however without the right guidance you may not be realising this benefit. With our pro-active premium service and change execution management service we will keep in contact with you to understand your evolving business needs and help shape your use of the Microsoft Dynamics suite to meet the challenge.

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