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Microsoft Dynamics 365 brings a scalable solution that matches the needs of their organisation. Microsoft Dynamics 365, Business Edition is a set of intelligent cloud business applications that have been optimised for small to medium-sized businesses with 10 – 250 employees. Dynamics 365 is breaking the business application paradigm. It brings together business applications with the best of Microsoft – in productivity, collaboration, intelligence, and platform to give you and your business the right set of tools to grow, evolve and transform. Functionality exists for Sales, Inventory Management, Purchasing and Financial Management. Start your ERP journey with the right fit for your business. Choose only what your business needs and grow at your own pace.
Dynamics 365 for Sales solution provides a best-in-class sales automation platform capable of managing your entire business development process. It gets your sales teams truly engaged and focused on the business outcomes that matter the most. A full-service account, contact and lead management engine that brings digital intelligence into each deal, so you can predict customer needs – and meet them with personal attention that builds relationships and revenue. By leveraging deep integration across your enterprise, you are giving your sales teams all the tools they need in their back pocket to find your next great customer, and help them keep your existing great reference customers. Your sales organisation can only be as good as the data they have, so make sure you help your business by integrating across all your critical systems and give your teams what they need, when they need it, in the app they prefer to work in.
Dynamics 365 for Customer Service unifies the way people experience your business – across self-service, peer-to-peer service, and assisted service. With your customers data at your fingertips, whether they call, email, or live chat you’ll be able to give an exceptional, and personal, service. Dynamics 365 for Customer Service improves each step of the service experience through five key areas: omni-channel, self-service and communities, agent enablement, knowledge and service intelligence. Dynamics 365 for Customer Service app, allows you to provide your service staff with a platform that gives them anytime access to accurate and comprehensive customer information. All customer data including orders, complaints, queries, history and purchasing behaviour from various platforms, is displayed in one single system. This not only simplifies your employees’ jobs, it enables you to communicate with your customers in a more personal and consistent manner and to anticipate their needs.
With Dynamics 365, marketers can exploit wide-ranging data, including customers’ digital behaviour. They can execute and control personalised campaigns that engage prospects at the right time. Mix it up with offline, digital and social channels. And more over, activate a higher and more complex range of multi-channel, segmented campaigns that really hit the spot at every milestone. Share the same view of the customer journey. Feed your campaigns into the pipeline and make sure no opportunity is wasted. Collaborate with sales to target and prioritise campaigns, using reliable and comprehensive data insight. Focus your team on planning, ideas and decision-making. Dynamics 365 CRM provides marketing automation, email marketing, web intelligence, campaign analytics, form capture and surveys. You can increase your volume of activity whilst staying in control and constantly evolve it to improve results. Automated social discovery tells you who’s interested in your products so you can respond quickly. Spot the best opportunities with advanced lead management and lead scoring. Nurture your leads and prospects with multistage, trigger-based, personalised content and offers that guide customers through the sales funnel, no matter where they are in the buying cycle.
Dynamics 365 for Financials is a low-cost, cloud-based ERP solution for small and growing businesses. Dynamics 365 for Financials simplifies the way you analyse and manage your company’s performance. The cloud-based service consolidates all of your business systems into one, connected application, so you and your entire team have access to real-time data for better decision making. Dynamics 365 for Financials gives you complete control and vision of your financial performance from setting up and modifying GL codes, scheduling and budgeting through to real-time bank interfaces.