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Microsoft Dynamics 365 Enterprise Edition encompasses a set of next generation intelligent cloud-based CRM and ERP solutions optimised for enterprises with 250+ employees. Microsoft Dynamics 365 Enterprise Edition enables organisations to engage their customers, empower their employees, optimise their operations and transform their products to help them reimagine what’s possible for their business. Dynamics 365 unifies Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, Talent and Retail capabilities to help businesses keep pace of digital transformation to meet the changing needs of their employees and customers.
Dynamics 365 for Sales has the capacity to automate your sales processes, streamline sales cycles, reduce costs, qualify leads and prepare quotes to help your sales team gain key insights to focus on building better customer relationships while increasing revenue and reducing acquisition costs. Dynamics 365 for Sales in Microsoft Dynamics 365 Enterprise Edition lets your sales team bring digital intelligence into each deal and focus on the right prospects with contextual customer insights based on social networks, news, events and connections.
Dynamics 365 for Customer Service empowers your team to deliver seamless help-desk and customer service with cloud-based applications that leave both your customers and frontline staff satisfied. Dynamics 365 for Customer Service in Microsoft Dynamics 365 Enterprise Edition integrates your sales, marketing and financial systems to give your team a 360-degree view of your customers so you can better serve and support their needs and drive revenue.
Dynamics 365 for Field Service is an end-to-end solution that allows you to easily manage your mobile workforce, changing how you deliver customer service by assuring your customers that the right person, with the right skills, shows up at the right place, at the right time. Dynamics 365 for Field Service in Microsoft Dynamics 365 Enterprise Edition comprises extensive scheduling capabilities; including auto-scheduling, assisted scheduling and an on-demand drag and drop schedule board with remote access to service manuals and cross team collaboration, so you can easily address your customers needs as they arise.
Dynamics 365 for Operations is the core of the suite and provides the Enterprise Resource Planning (ERP) capabilities that enterprise organisations need for managing business-critical processes, such as financials, inventory, warehousing, transportation, planning and forecasting. Dynamics 365 for Operations in Microsoft Dynamics 365 Enterprise Edition has advanced financial accounting capabilities which adhere to global standards and best practice. It is used by Fortune 500 companies and small businesses alike and flexes accordingly.
Dynamics 365 for Marketing brings your marketing content, data and processes together to deliver engaging customer experiences across all traditional and digital touchpoints. Dynamics 365 for Marketing in Microsoft Dynamics 365 Enterprise Edition allows you to automate your marketing processes so you can focus on measuring your marketing efforts and track your return on investment.
Dynamics 365 for Project Service Automation is an end-to-end solution that connects your project sales, resourcing delivery and billing teams empowering teams to complete projects on-time and on-budget. Dynamics 365 for Project service in Microsoft Dynamics 365 Enterprise Edition enables sales and delivery teams to seamlessly transition projects through each phase, from diagnostic, to analysis, to design and development, through to deployment.
Dynamics 365 for Talent streamlines common HR tasks and automates processes to make it easier to hire the right people, engage employees and optimise your Human Resources programmes. Dynamics 365 for Talent in Microsoft Dynamics 365 Enterprise Edition leverages LinkedIn integration to help you attract the right talent for your business and make the hiring process more transparent and manageable.
Dynamics 365 for Retail is an end-to-end solution that provides retailers with clear visibility across stores, employees, customers, inventory, and financials. Dynamics 365 for Retail provides retailers with an integrated view of their operations allowing them to deliver unifies commerce across all channels for customer excellence.