Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Financials. Designed to be personalised, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.
Dynamics for Sales gets your Sales teams truly engaged and focused on the business outcomes that matter the most. A full service account, contact and lead management engine that brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.MORE
Customer Service provides a unified platform that makes information available across engagements — agents offer a consistent, personalised service your customers expect. Keeping customers informed and allowing your agents an easy intelligence-rich technology platform transforms your customer service desk into an agile customer retention tool.MORE
Project Service Automation gives your project-based business more productively with a single place to access project sales, planning, scheduling, time and expenses and client billing. The team also can collaborate within the app on pursuits and proposals using a client-centric approach.MORE
Field Service turns service calls into a strategic advantage by providing everything from optimised scheduling, service agreements, inventory management, mobile productivity to predictive maintenance. Harness the power of the Internet of Things and preempt failures with connected devices and proactive maintenance.MORE
Dynamics for Marketing allows a sole marketer or a virtual global team to create campaigns that are personalised, contextual, and content-rich to maximise your customers’ loyalty and lifetime value. Being able to educate and nurture early stage sales leads with intelligence and visibility make this module a cornerstone for progressive sales and marketing executives.MORE
Enterprise Operations gives you visibility across connected distribution, customer service, sales, and marketing systems so you can innovate your products, better communicate with your clients and have complete line of sight on your finances to meet rising expectations.MORE
Project Management lets you create, manage, and track customer projects with sophisticated job costing and reporting capabilities. Improve your organisation’s flexibility to develop, modify, and control budgets to avoid over-expenditure with our Jobs and Capacity management modules.
Inventory Management Perform basic inventory tasks quicker within receiving, selling, and calculating the cost of items. Link items with the same or similar features so that if a customer orders an item that is unavailable, you can suggest a substitute item.
Purchasing enables you to record costs and track accounts payable. Minimise inventory costs and provide better customer service through dynamically updated inventory levels. Automate tasks for vendors to record your agreements concerning discounts, prices, and payment methods.
Business Financials allows you to create personalised sales quotes and convert them into professional invoices without leaving Outlook. Dynamics 365 for Financials makes it easy to automatically process payments and reconcile bank accounts—easily identifying past-due accounts to expedite collections.MORE
Dynamics will be the conduit by which we market, sell and care for our clients. We trust Dynamics for Sales has the functionality to keep our sales teams productive and our execs up to date with intelligent reporting and dashboards tracking our performance.