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With Dynamics 365 for Sales, sellers can automate sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs. Sellers have a whole new view of customers with capabilities at their fingertips that allow them to detect future opportunities and sell more effectively. Dynamics 365 is a relationship assistant that allows users to consider contact insights and make fast acting decisions that continue to build those crucial relationships. This instant access to customer data such as email interactions and engagement equips sellers to take meaningful action.
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Today’s employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.
Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive business growth.
Shoppers today have higher expectations and want to engage with retailers seamlessly across multiple channels; anytime, anywhere. With Microsoft Dynamics 365 for Retail, you can give all your customers personal, seamless, exceptional experiences while empowering your employees using detailed insights to drive growth. Unified commerce enables you to create personalised immersive experiences across all your channels.
Build trusted customer relationships by delivering outstanding project experiences. Dynamics 365 for Project Service Automation empowers you to deliver profitable projects on time and within budget while increasing employee productivity.
Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing ROI.
Microsoft Dynamics 365 is the next generation in Business Management Technology. Powered by the cloud, it is a flexible suite of Business Applications which bring together CRM, ERP and Business Intelligence, to deliver end-to-end smoother and more controlled operations, better growth potential and reduced running costs. Intelligent, adaptable, integrated and at the cutting edge of technology, Dynamics 365 is designed to break down silos in organisations, helping them to unify strategies across Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, Talent, Retail and more. Bringing enhanced visibility and the ability to streamline key processes, Dynamics 365 allows organisations to improve their productivity, relationships and processes through digital transformation.
Power BI turns analytics into action. Built on an engine capable of mining data from multiple sources, Power BI has the functionality to simplify the data streams of even the most complex operations. Beyond gathering and crunching the raw numbers, it offers some of the best visualisation tools available, prioritising clarity and insight. From ad hoc real time updates to crafting in-depth, professional looking reports, Power BI makes Big Data intelligence accessible to everyone in your organisation, with simple scalability and in-built security and governance to ensure compliance and integrity.
For the modern sales team, customer engagement is everything. Drawing together a handy selection of CRM tools into one app, Dynamics 365 for Sales helps organisations take an intelligence-led approach to building better relationships with their customers. Providing insight from every stage of the customer journey, Dynamics 365 for Sales allows your sales team to optimise sales processes for higher conversions through a combination of automation, streamlining and carefully targeted marketing. It helps to reduce acquisition costs and improve retention rates, while providing a more complete picture of your target markets by drawing in data from media, social media, events and more.
For modern customer-facing operations, service has become a critical point of competitive difference. With growth in digital sales channels multiplying consumer choice, and brand reputation increasingly relying on online reviews or social media recommendations, service has become a key battleground where customer loyalty is won or lost. Dynamics 365 for Customer Service provides your teams with everything they need to exceed expectations. Data and AI tools are deployed to help agents personalise responses, speed up decision making and resolve as many queries as possible first time. Dynamics 365 for Customer Service is also compatible with all communications channels so you can deal with customers however they prefer.
When providing service to your customers means getting out and meeting them face-to-face, the logistical challenges can be significant. From service engineers to community nurses to delivery drivers, getting the right people to the right place on time is critical. Dynamics 365 for Field Service brings mobile workforce management right up to date with a cloud-based solution that gives everyone shared visibility and control. A simple drag-and-drop interface makes adding or altering appointments straightforward even for staff logged in on a smartphone, while auto-scheduling features help to avoid double bookings and make sure repeat appointments are confirmed. Integration with self-service portals, troubleshooting engines and help desk platforms aid diagnostics so site visits are only booked when necessary.
At its heart, ERP is about integrating core processes for smarter, streamlined control. Dynamics 365 for Finance & Operations combines traditional ERP functionality with the flexibility and scalability of the cloud. By unifying finance, planning, inventory, warehousing and transportation, Dynamics 365 for Finance & Operations empowers organisations to optimise production and supply chain management. Using analytics, automation and clear financial insight at every step, it is adaptable enough to help everyone from Fortune 500 enterprises to SMEs drive down costs and increase output.
For marketing teams, creating and distributing materials – eye-catching mail outs, customer surveys, online content – and then evaluating and following up on leads are core parts of the job. Yet these tasks can also be time consuming and detract from what really counts, which is converting leads into meaningful connections. Dynamics 365 for Marketing simplifies content creation and data analysis so marketers can focus their energies where it counts most. Drag-and-drop content creators mean attractive graphic emails and landing pages can be generated in minutes. An intuitive multichannel journey designer allows you to set up automated distribution and personalisation to ensure your messages reach the right people in the right way. Underpinning all this, customisable lead score analysis ensures you are always focusing your efforts on the best prospects.
Project managers require reliable forecasting, robust timekeeping and tight budgetary control to be able to deliver outstanding results. Dynamics 365 for Project Service Automation provides a complete end-to-end solution that gives project teams unprecedented clarity and control through every phase of delivery, from initial scoping through to deployment. Sophisticated in-built analytics allows teams to plan and forecast accurately for maximum profitability, while real-time intelligence on resource allocation helps to optimise for productivity and keep everything on track for on-time, on-budget completion.
People are what define the success of every type of organisation. Dynamics 365 for Talent boosts your chances of recruiting the best people available and better supporting and training the talent you already have. With LinkedIn integration, you are always in the know when-sought after individuals become available, with a streamlined recruitment and onboarding process helping to ensure you get people in post quickly and effectively. Customisable career paths and data-led performance management boost the prospects of retaining top talent while your organisation benefits from allowing its people to reach their full potential.
As commerce channels multiply, the onus on retailers to create consistent experiences across all digital and in-store interactions only increases. Dynamics 365 for Retail is the ideal omnichannel solution, providing a central point of control for product management, transactions, inventory, merchandising and fulfilment. Underpinned by Dynamics 365’s market-leading analytics tools, it provides the capability to drive productivity and reduce costs, while ultimately providing the modern, seamless experiences that will keep customers coming back.
Technology that reduces costs to enable your business growth.
Create and prioritise opportunities, leads to make lasting client relationships.
Build a mobile team that can work wherever they are on the device of their choice.
Keep your data protected and be prepared for the unexpected, so you know your business never misses a beat.