Microsoft Dynamics CRM Solutions

CRM

How many ways do organisations interact with customers? Sales and Marketing are the first instances that come to mind, but Customer Relationship Management is so much more than this. How you look after customers and provide services extend beyond just these two functions. Between all the pipeline and accounts management, customer satisfaction, engagement, speed of issue resolution, quality of services provided and more, there are a whole wealth of Customer Relationship Management aspects that executive teams are required to keep on top of, in order to run a successful organisation. CRM is the modern-day go-to for handling these factors; pipeline management; opportunities management; understanding buyers’ habits; storing customer information; communications and email marketing. A good CRM Solution captures all of these factors and encourages an ongoing relationship between your customers and your organisation, while empowering you to manage your sales performance in incredible detail. The best of breed? The Microsoft Dynamics CRM Solutions.

 

Microsoft Dynamics 365 can help reduce costs and increase profitability by organising and automating business processes that nurture relationships across every touchpoint: Marketing, Sales and Customer Care. Microsoft Dynamics CRM solutions deliver return on investment through marketing automation, customer service and sales process automation. Dynamics 365 Business Applications come with platforms of functionality that enable you to manage your customer relationships on your mobile devices, along reporting and data integration from your Social-Business Media channels directly into your CRM applications.

 

What Makes The Microsoft Dynamics CRM Solutions?

We deliver Microsoft Dynamics CRM Solutions with:

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Fixed price based on deliverables

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Quick deploy to aid adoption

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Office 365 native integration

Within the Microsoft Dynamics 365 Solutions are a pool of distinct, yet integrate-able, applications for every element of your organisation: CRM, ERP and HCM. Microsoft’s Business Applications can be purchased individually or in packages, allowing the functionalities to serve whichever needs your organisation is facing. In the CRM side of things, Microsoft have a whole range of functionalities within their Dynamics 365 Applications which are designed solely to transform your customer-facing processes. Some of the most exciting Microsoft CRM features include:

  • Omni-Channel Customer Relationship Management
  • Customer Portals
  • Seamless Integration with Microsoft Office 365 & Outlook
  • SharePoint Integration
  • Key Metrics, Analytics & Dashboards
  • LinkedIn Integration
  • Tracking across all Lead & Customer Touchpoints
  • Pipeline Management
  • Project Management & Resource Scheduling
  • Field Service Management

When it comes to these Microsoft Dynamics CRM Solutions, there are a few Dynamics 365 Applications which cover the basic CRM functionalities, reduce costs, increase profitability, maintain a competitive edge and more:

 

Dynamics 365 for Sales

Out of all the Microsoft Dynamics CRM Solutions, this is your one-stop shop for all your Sales needs and processes. With automated processes and improved productivity, Dynamics 365 for Sales gives your organisation complete visibility of your opportunities, accounts and prospects. It also awards you the ability to streamline your sales cycle and manage your pipeline, all within the one solution. One of the biggest benefits of a Microsoft Dynamics CRM Solution, as with the rest of the Dynamics stack, is that users can access this software anytime, anywhere so long as they have an internet connection. Read more on Dynamics 365 for Sales..

Dynamics 365 for Marketing

Ever have trouble finding the right leads? Whether it’s quality or quantity, this one of the Microsoft Dynamics CRM Solutions is the answer. Dynamics 365 for Marketing is equipped to run multi-channel marketing campaigns, allowing users to launch email campaigns, manage the website, create landing pages and even launch events all from the one solution. What’s more, with a single view of the customer and their journey, Marketeers are empowered to nurture leads and customers to create personal experiences in a whole new way. With this Marketing functionality, you can even manage your social channels and brand, all from the one interface. Read more on Dynamics 365 for Marketing

Dynamics 365 for Field Service

Managing your service experience for customers and employees can sometimes be a challenging job. With Dynamics 365 for Field Service, your organisation is empowered to mitigate issues before they even exist, deliver excellent customer experiences and automatically schedule your most appropriate resources where they are most needed. This Microsoft Dynamics CRM Solution includes top-class inventory management; improves on-site efficiency with task-order automation; provides vital customer information to your field resources who need it most and ensures you deliver your customers the experience they deserve, on time. Read more on Dynamics 365 for Field Service

Dynamics 365 for Customer Service

What’s your strategy for engaging with your customers across social and community channels and does your current CRM system support this? With Dynamics 365 for Customer Service your team can be best positioned to engage with your customers whenever and wherever it will be most impactful. Within the Microsoft Dynamics CRM Solutions, this Application awards virtual agents to act as service bots, who can provide quick, informed responses to any questions your customers may have. What’s more, with a whole view of your customers and their journeys, you can personalise your interactions and draw intelligent insights and analytics from the entire process. Read more on Dynamics 365 for Customer Service

Dynamics 365 for Project Service Automation

A poor customer experience can lose you business, for good. To avoid this, Dynamics 365 for Project Service Automation has been designed to support organisations in building excellent customer project experiences. If your organisation delivers complicated projects for customers, you may find that it can be hard to match each detail of a project deliverable to the earliest contract terms. With this Microsoft Dynamics CRM Solution, your team can use the interactive dashboards to manage precisely the time and costs of the entire project. With complete project visibility, you can schedule your resources better than ever and increase your productivity and billable hours. Want to better empower your project service team and collaborate with customers? Read more on Dynamics 365 for Project Service Automation

Why Choose QUANTIQ as your Microsoft Dynamics CRM Partner?

It’s no good implementing a CRM Solution and changing it so much that it can’t grow with your organisation come new updates and releases. Our goal as your Microsoft Gold Partner is to ensure your Microsoft Dynamics CRM Solution allows you to efficiently and effectively sell, market and care for your customers in a seamless way, now and for the future. Because we are a Consultancy Company first and a Technology Company second, we are well versed in giving you the advice and support required in order for you to have a smooth implementation, brilliant user-adoption and most importantly: a solution which functions in the best way possible for your organisation. Choosing the right Partner for a CRM implementation is crucial to the success of the project. If you’re interested in what it’s like to work with us, please get in touch for a free consultation or laidback Q&A. To read more about our Microsoft competencies, click here.

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Looking to modernise your customer relationship platform, keeping your solution up-to-date is essential to the future of your business. By taking advantage of new functionality and enhanced capabilities available in recent releases, you can boost productivity, reduce costs, and improve customer service. Upgrade and Migration Services.

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