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Optimised for businesses with 250+ employees, Microsoft Dynamics 365, Enterprise Edition is the next generation of intelligent business applications in the cloud. Dynamics 365 Enterprise is breaking the business application paradigm. It brings together business applications with the best of Microsoft – in productivity, collaboration, intelligence and platform to give you and your business the right set of tools to grow, evolve and transform. Microsoft Dynamics 365, Enterprise Edition unifies CRM, ERP, Field Services, Workflow and HR capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions across Sales, Customer Service, Field Service, Operations & Finance, Marketing, Project Service Automation, Talent and Retail. Designed to be personalised, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow. Microsoft Dynamics 365 apps are designed so they can be easily and independently deployed so your business can start with the apps it needs, and as your business demands, you can adopt additional capabilities with ease as all the apps work together.
Dynamics 365 for Sales helps sales people be more productive so they can focus on building better relationships with their customers and drive revenue. Dynamics 365 for Sales lets you harness the power of the cloud to automate your sales processes to boost productivity, gain key insights, streamline sales cycles, reduce costs, qualify leads, prepare quotes and manage your pipeline. Bring digital intelligence into each deal so you can predict customer needs and meet them with personal service and attention that enhances customer relationships and improves revenue. Maximise sales with Outlook integration, immersive Excel, and embedded OneNote – all from one platform. Focus on the right prospects with contextual customer insights based on social networks, news, events, and connections. Dynamics 365 for Sales lets you work better together with co-authoring, document management, enterprise networking and communication.
Dynamics 365 for Customer Service lets you integrate your enterprise’s sales, marketing, service and financial systems. Provide seamless help-desk or customer service with cloud-based data intelligence. Dynamics 365 for Customer Service unifies the way people experience your business – across self-service, peer-to-peer service and assisted service. Dynamics 365 for Customer Service provides case management, knowledge management, social customer service and communities and collaboration capabilities on assisted-service, self-service and social channels for both cloud and on-premise deployment. Dynamics 365 for Customer Service provides a 360º view of your customer, so each member of your organisation can better serve and support your customers and drive profit.
Dynamics 365 for Field Service offers customers an end-to-end solution to help them master the service call. With this solution, customers can be assured that the right person, with the right skills and the right parts, shows up at the right place, at the right time. This results in higher customer satisfaction and better resource productivity. Dynamics 365 for Field Service is a game changer. Integrating your CRM, Field Service and ERP functions, allowing you to easily manage your mobile workforce, changing how you deliver customer service, maximising efficiency, and minimising costs from first contact to satisfied customer. It starts with extensive scheduling capabilities; ranging from auto-scheduling, assisted scheduling and an on-demand drag and drop schedule board that enables dispatchers to immediately access the customer service history, accurately determine their current need and get the right technician with the right skillset armed with the right resources to the right place at the right time all in real time, so you can get it done right the first time. With remote access to service manuals and cross team collaboration, if there are any issues they can easily be addressed in the field in no time.
Dynamics 365 for Operations & Finance will change the way you operate your warehouse, transport your company’s products and control your inventory. Dynamics 365 for Operations & Finance delivers the ERP capabilities that enterprise organisations need for managing business-critical processes. It has advanced financial accounting capabilities which adhere to global standards and best practice. It is used by Fortune 500 companies and small businesses alike and flexes accordingly. Dynamics 365 for Operations & Finance is the core of the suite providing the classic ERP functionality with a modern interface, easy to use processes and outstanding reporting. It delivers powerful financial, inventory, warehousing, transportation, planning and forecasting features all within a single app. When you have a complete view of what’s going on in your business, you can make better decisions. Dynamics 365 for Operations utilises a browser-based user experience that allows for greater mobile accessibility. Reinvent business productivity with intelligence and real-time operational insights on nearly any device, anywhere.
Dynamics 365 for Marketing is a member of a suite of integrated products designed to support sales and marketing departments. Dynamics 365 for Marketing helps your business gain recognition and build loyalty, creating additional sales opportunities. Dynamics 365 for Marketing allows marketers to exploit wide-ranging data, including customers’ digital behaviour. Bring your marketing content, data and processes together with Dynamics 365 for Marketing to deliver engaging customer experiences across all touchpoints. Connect the dots between your sales and marketing teams with Adobe Marketing Cloud and Dynamics 365 for Marketing. Align your content, data and processes to deliver engaging customer experiences across all touchpoints, make smarter decisions and drive improved business results.
Dynamics 365 for Project Service Automation is an end-to-end service that provides a single system of engagement for project sales, resourcing, delivery and billing teams. It enables sales and delivery teams to seamlessly transition projects through each phase – from the initial prospect inquiry, to the closed sale, to project kick-off, through to project completion – with collaboration tools that help better understand the client and the work that needs to be done. Natively integrated within the Dynamics 365 suite, Project Service tools bring people, processes and technology together empowering teams to complete projects on time and on budget. Accelerate professional services maturity and reap the financial benefits of an integrated project service solution. Dynamics 365 for Project Service Automation provides the collaboration tools that help create valuable partnerships with clients and support success at each step of the project.
Dynamics 365 for Talent will be a new standalone cloud-based HCM application that includes Human Resources admin, workforce planning and employee experience capabilities that utilises Microsoft Common Data Services as the data storage and extensibility model. This application is scheduled for release from July 2017.Microsoft has highlighted two new HCM workflows for candidate engagement and employee on-boarding will be exclusively available to Dynamics 365 Talent that leverage LinkedIn integration. Connecting directly to LinkedIn Recruiter, Dynamics 365 for Talent provides a complete human resources profile that also connects Office 365 to make the entire hiring process more transparent.
Dynamics 365 for Retail, a new intelligent cloud service provides retailers with an integrated end-to-end view of their operations with centralised management and clear visibility across stores, employees, customers, inventory and financials. Dynamics 365 for Retail is designed to help retailers get ahead and improve their bottom line with modern, mobile-optimised, point of sale experiences that empower frontline employees to deliver exceptional customer service and improve sales, powerful omnichannel capabilities that allow shoppers to engage with retailers on their terms and to buy, fulfill and return anywhere and data-driven retail experiences that enable customer engagement at every touch point.
QuantiQ delivers business solutions built on the Dynamics 365 platform because it allows you to: