A Genuinely Holistic View of the Customer
How you look after customers and provide services extend beyond Sales & Marketing. Between all the pipeline and accounts management, customer satisfaction, engagement, speed of issue resolution, quality of services provided and more, there are a whole wealth of Customer Relationship Management aspects that executive teams are required to keep on top of, in order to run a successful organisation. CRM is the modern-day go-to for handling these factors; pipeline management; opportunities management; understanding buyers’ habits; storing customer information; communications and email marketing. A good CRM Solution captures all of these factors and encourages an ongoing relationship between your customers and your organisation, while empowering you to manage your sales performance in incredible detail. The best of breed? The Microsoft Dynamics CRM Solutions.
Elevate Customer Management, Reduce Costs & Optimise Profitability
Microsoft Dynamics 365 can help reduce costs and increase profitability by organising and automating business processes that nurture relationships across every touchpoint: Marketing, Sales and Customer Care. Microsoft Dynamics CRM solutions deliver return on investment through marketing automation, customer service and sales process automation. Dynamics 365 Business Applications come with platforms of functionality that enable you to manage your customer relationships on your mobile devices, along reporting and data integration from your Social-Business Media channels directly into your CRM applications.
What Makes The Microsoft Dynamics CRM Solutions?
WE DELIVER MICROSOFT DYNAMICS CRM SOLUTIONS WITH:
- Fixed price based on deliverables
- Quick deploy to aid adoption
- Office 365 native integration
Flexible Solution 'Built to Integrate' & To Future Proof Your Organisation's IT Platform
Within the Microsoft Dynamics 365 Solutions are a pool of distinct, yet integrate-able, applications for every element of your organisation: CRM, ERP and HCM. Microsoft’s Business Applications can be purchased individually or in packages, allowing the functionalities to serve whichever needs your organisation is facing. In the CRM side of things, Microsoft have a whole range of functionalities within their Dynamics 365 Applications which are designed solely to transform your customer-facing processes. Some of the most exciting Microsoft CRM features include:
- Omni-Channel Customer Relationship Management
- Customer Portals
- Seamless Integration with Microsoft Office 365 & Outlook
- SharePoint Integration
- Key Metrics, Analytics & Dashboards
- LinkedIn Integration
- Tracking across all Lead & Customer Touchpoints
- Pipeline Management
- Project Management & Resource Scheduling
- Field Service Management
When it comes to these Microsoft Dynamics CRM Solutions, there are a few Dynamics 365 Applications which cover the basic CRM functionalities, reduce costs, increase profitability, maintain a competitive edge and more:
Dynamics 365 for Sales
Out of all the Microsoft Dynamics CRM Solutions, this is your one-stop shop for all your Sales needs and processes. With automated processes and improved productivity, Dynamics 365 for Sales gives your organisation complete visibility of your opportunities, accounts and prospects. It also awards you the ability to streamline your sales cycle and manage your pipeline, all within the one solution. One of the biggest benefits of a Microsoft Dynamics CRM Solution, as with the rest of the Dynamics stack, is that users can access this software anytime, anywhere so long as they have an internet connection.
Dynamics 365 for Marketing
Ever have trouble finding the right leads? Whether it’s quality or quantity, this one of the Microsoft Dynamics CRM Solutions is the answer. Dynamics 365 for Marketing is equipped to run multi-channel marketing campaigns, allowing users to launch email campaigns, manage the website, create landing pages and even launch events all from the one solution. What’s more, with a single view of the customer and their journey, Marketeers are empowered to nurture leads and customers to create personal experiences in a whole new way. With this Marketing functionality, you can even manage your social channels and brand, all from the one interface.
Dynamics 365 for Field Service
Managing your service experience for customers and employees can sometimes be a challenging job. With Dynamics 365 for Field Service, your organisation is empowered to mitigate issues before they even exist, deliver excellent customer experiences and automatically schedule your most appropriate resources where they are most needed. This Microsoft Dynamics CRM Solution includes top-class inventory management; improves on-site efficiency with task-order automation; provides vital customer information to your field resources who need it most and ensures you deliver your customers the experience they deserve, on time.
Dynamics 365 for Customer Service
What’s your strategy for engaging with your customers across social and community channels and does your current CRM system support this? With Dynamics 365 for Customer Service your team can be best positioned to engage with your customers whenever and wherever it will be most impactful. Within the Microsoft Dynamics CRM Solutions, this Application awards virtual agents to act as service bots, who can provide quick, informed responses to any questions your customers may have. What’s more, with a whole view of your customers and their journeys, you can personalise your interactions and draw intelligent insights and analytics from the entire process.
Dynamics 365 for Project Service Automation
A poor customer experience can lose you business, for good. To avoid this, Dynamics 365 for Project Service Automation has been designed to support organisations in building excellent customer project experiences. If your organisation delivers complicated projects for customers, you may find that it can be hard to match each detail of a project deliverable to the earliest contract terms. With this Microsoft Dynamics CRM Solution, your team can use the interactive dashboards to manage precisely the time and costs of the entire project. With complete project visibility, you can schedule your resources better than ever and increase your productivity and billable hours. Want to better empower your project service team and collaborate with customers?
Why Choose QUANTIQ as your Microsoft Dynamics CRM Partner?
It’s no good implementing a CRM Solution and changing it so much that it can’t grow with your organisation come new updates and releases. Our goal as your Microsoft Gold Partner is to ensure your Microsoft Dynamics CRM Solution allows you to efficiently and effectively sell, market and care for your customers in a seamless way, now and for the future. Because we are a Consultancy Company first and a Technology Company second, we are well versed in giving you the advice and support required in order for you to have a smooth implementation, brilliant user-adoption and most importantly: a solution which functions in the best way possible for your organisation. Choosing the right Partner for a CRM implementation is crucial to the success of the project. If you’re interested in what it’s like to work with us, please get in touch for a free consultation or laidback Q&A.
Discover QUANTIQ
Find out how our products can be applied to help your business realise results.
QUANTIQ is headquartered in the City of London, formed of a collection of brilliant, knowledgeable and experienced individuals. Our Team work with Microsoft’s specially crafted Business Applications to transform our clients’ business processes. With a headcount of over 250 giving us a combined 1200 years of Dynamics experience, your organisation’s Digital Transformation couldn’t be in safer hands.
As well as being a Microsoft Gold Partner and esteemed Inner Circle member, we are the only Microsoft Partner in the UK that can sell, implement and support the full Dynamics stack in the Cloud, Hybrid-Cloud and On-Premise. We exist to help you enhance your business performance, maintain your competitive edge and drive your growth and profitability.
We work to your organisation’s specific needs, using Microsoft Dynamics Technologies to break down silos in your business and join people, data and processes – now and for the future. We take great pride in the relationships we foster, so choosing us as your Digital Transformation partner allows you to become more productive, more efficient and deliver value to your customers, with a Team you can trust.
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