End of Mainstream Support for Microsoft Dynamics AX 2009 and AX 2012


End of Mainstream Support for Microsoft Dynamics AX 2009 and AX 2012



Microsoft Dynamics AX 2009/2012 will continue to work beyond the impending deadlines, however you will need to ensure you have a valid Enhancement plan and will need to purchase Microsoft Extended Support. Extended Support could see your application supported till 2023.

A few impacts to be aware of:

o Changes due to new legal requirements
As of April 10, 2018, hotfixes, service packs and enhancements from Microsoft will be terminated. If, for example, changes arise as a result of new legal requirements, they will have to be implemented in the future either with own resources or with the help of your Microsoft partner, which demands effort and costs.

o Software compatibility
Mainstream Support guaranteed that Dynamics AX 2009 / 2012 R1 or R2 was compatible with new versions of the Microsoft Windows operating system, Internet Explorer, Microsoft SQL Server and Office package. This software compatibility service is no longer guaranteed and you can only continue to operate with the existing version.

o Embedded third-party solutions
In order to supplement the functions of Dynamics AX 2009 / 2012 R1 or R2, third-party solutions are often integrated, e.g. those for the processing of bank transactions or BI processes. Provided that these system providers offer new, improved and extended versions of their solutions, they can no longer be expended.

A wise course of action: upgrade to Dynamics 365

If you are considering the move to a sophisticated modern Business Application, talk to us to determine if an upgrade to Dynamics 365 makes sense for you. In the interim make sure you are up to date on your Microsoft Enhancement plan to take advantage of the 40% discount on upgrading to Dynamics 365.

Reasons to upgrade to D365

We’d like to help you see the ROI for considering the upgrade path. Choosing to go upgrade to D365 will help you:


  • Reduce infrastructure costs by moving to the cloud
  • The cloud model offers monthly subscription fees vs the large up-front cost
  • New features and functionality, including embedded BI and availability on mobile devices
  • Moving to the cloud allows for scalability and growth at your own rate
  • Reduce customisations by around 40% (especially if you’ve made customisations around BI, manufacturing or retail)
  • Stability and Security of Azure, including disaster recovery
  • New user interface that will boost productivity
  • Never budget for an upgrade or implementation again
  • Leverage the capabilities of Power Apps and Power Automate to enable business workflows that were not possible in AX or CRM

QUANTIQ is here to help you understand your options. If you would like to learn more about your options with Microsoft Dynamics AX 2009 / 2012 R1 or R2 after the end of Mainstream Support, please contact our Dynamics experts today





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