End of Mainstream Support for Microsoft Dynamics AX 2009 and AX 2012

End of Mainstream Support for Microsoft Dynamics AX 2009 and AX 2012

Microsoft Dynamics AX 2009/2012 will continue to work beyond the impending deadlines, however you will need to ensure you have a valid Enhancement plan and will need to purchase Microsoft Extended Support. Extended Support could see your application supported till 2023.

A few impacts to be aware of:

o Changes due to new legal requirements
As of April 10, 2018, hotfixes, service packs and enhancements from Microsoft will be terminated. If, for example, changes arise as a result of new legal requirements, they will have to be implemented in the future either with own resources or with the help of your Microsoft partner, which demands effort and costs.

o Software compatibility
Mainstream Support guaranteed that Dynamics AX 2009 / 2012 R1 or R2 was compatible with new versions of the Microsoft Windows operating system, Internet Explorer, Microsoft SQL Server and Office package. This software compatibility service is no longer guaranteed and you can only continue to operate with the existing version.

o Embedded third-party solutions
In order to supplement the functions of Dynamics AX 2009 / 2012 R1 or R2, third-party solutions are often integrated, e.g. those for the processing of bank transactions or BI processes. Provided that these system providers offer new, improved and extended versions of their solutions, they can no longer be expended.

A wise course of action: upgrade to Dynamics 365

If you are considering the move to a sophisticated modern Business Application, talk to us to determine if an upgrade to Dynamics 365 makes sense for you. In the interim make sure you are up to date on your Microsoft Enhancement plan to take advantage of the 40% discount on upgrading to Dynamics 365.

Reasons to upgrade to D365

We’d like to help you see the ROI for considering the upgrade path. Choosing to go upgrade to D365 will help you:

  • Reduce infrastructure costs by moving to the cloud
  • The cloud model offers monthly subscription fees vs the large up-front cost
  • New features and functionality, including embedded BI and availability on mobile devices
  • Moving to the cloud allows for scalability and growth at your own rate
  • Reduce customisations by around 40% (especially if you’ve made customisations around BI, manufacturing or retail)
  • Stability and Security of Azure, including disaster recovery
  • New user interface that will boost productivity
  • Never budget for an upgrade or implementation again
  • Leverage the capabilities of Power Apps and Power Automate to enable business workflows that were not possible in AX or CRM

QUANTIQ is here to help you understand your options. If you would like to learn more about your options with Microsoft Dynamics AX 2009 / 2012 R1 or R2 after the end of Mainstream Support, please contact our Dynamics experts today

Discover QUANTIQ

Find out how our products can be applied to help your business realise results.

QUANTIQ is headquartered in the City of London, formed of a collection of brilliant, knowledgeable and experienced individuals. Our Team work with Microsoft’s specially crafted Business Applications to transform our clients’ business processes. With a headcount of over 250 giving us a combined 1200 years of Dynamics experience, your organisation’s Digital Transformation couldn’t be in safer hands.
As well as being a Microsoft Gold Partner and esteemed Inner Circle member, we are the only Microsoft Partner in the UK that can sell, implement and support the full Dynamics stack in the Cloud, Hybrid-Cloud and On-Premise. We exist to help you enhance your business performance, maintain your competitive edge and drive your growth and profitability.
We work to your organisation’s specific needs, using Microsoft Dynamics Technologies to break down silos in your business and join people, data and processes – now and for the future. We take great pride in the relationships we foster, so choosing us as your Digital Transformation partner allows you to become more productive, more efficient and deliver value to your customers, with a Team you can trust.

Stay connected


Dawson House,
5 Jewry Street,
London EC3N 2EX
United Kingdom
+44 (0)20 7451 1200

QUANTIQ Engineering Hub

c/o Veritra IT Solutions
Plot: 536, 2nd Floor
Madhapur, Hitech City
Hyderabad, Telangana 500081


Unit 3007-3008
One Corporate Centre
Julia Vargas Ave. cor Meralco Ave
Ortigas Center, Pasig City, 1605


7033 E Greenway Pkwy, Suite 160
Scottsdale, AZ 85254

Copyright © 2020 QUANTIQ Technology
All Rights Reserved