Microsoft Power Virtual Agents


Resolving Your Common Business Issues and Questions with AI Powered Chatbots


Power Virtual Agent

  • Easily create your own chatbots:  Create and manage powerful chatbots, without the need for code or AI expertise.
  • Take action:  Easily integrate your chatbots with the products and services you use every day. Look up records, personalise conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.
  • Build smarter bots:  Get suggestions on which topics to build, create rich, personalised conversations using natural language understanding and entity extraction, and monitor and improve your chatbot’s performance using AI and data-driven insights.



Empower Your Employees

No one knows your business and its processes better than your employees.

Enable them to build chatbots to quickly automate frequently asked questions and common business processes for areas such as HR, service desk, and other scenarios.




Bots Drive Organisation Productivity

A recent study found that Bots drive productivity:

Up to 34% Reduction in requests requiring assistance

10%–15% Reduction of IT and support-ticket workload in the first year

60%–70% Successful answer rate on employee requests/questions

To find out more, click here.