Dynamics 365 for Retail & eCommerce


Deliver consistent shopping experiences across different channels and for different devices with Microsoft’s fully-integrated omni-channel eCommerce platform, designed to help wholesale, distribution, manufacturing and retail organisations run their business, improve customer service and generate more revenue.


NEW Modern Retail Insights Just Published!

"Transforming Retail in the Digital Age" plus "Retail Trends Playbook 2020"


The Modern Multichannel Single Platform Solution for Retailers

With seamless integration with your Dynamics 365 for Finance & Operations system, you can set up a web store using existing product data, pricing agreements, discount rules, customer information and other business logic; you only need to manage this information in a single database. Adding an online sales channel for your business enables you to reach a global market 24/7, equip your clients to self-serve online and make your sales processes mores efficient. Whether you need a B2B or B2C eCommerce solution, our seamless integration with all business logic and data in your ERP system makes Dynamics 365 for Finance & Operations a valuable source of real-time product, inventory and pricing information for you and your clients who shop your online web store.




Seamless integration

Create a single customer identity and enable managing the customer account, order history, wish lists, and loyalty through the online store. The eCommerce experience is integrated with a highly-scalable Retail server that exposes all required customer experiences. The platform supports integrated payments and Open ID integration to provide seamless user authentication. By using this suite of eCommerce features, you can centrally manage products, merchandising, and order fulfilment for all aspects of your online sales channel.



24/7 self-service portal

Small orders that cost a lot of time and money in relative terms are no longer an issue. The online portal allows your customers to self-serve in a business environment that is open 24 hours a day. Changing from manual to online ordering will reduce the error rate and improve customer retention rate.



Catalogue navigation

Use custom filtering and faceted search to navigate through thousands of products in your catalogue. Help your clients find their perfect product every time. All production information, order details including history and status and shipping information are available anytime. Your customers also benefit from seeing customer specific information thanks to the unique integration with your Dynamics 365 for Operations solution. You can show the products you want to the customers you want and fulfil your customer’s requirements. Creating customer-specific product catalogues has never been easier. With the help of your electronic catalogue navigation, your customers will find the products they want instantly.




Web store management & CMS

You don’t need to be a web developer to manage your web store. Microsoft’s eCommerce platform lets you easily manage rich product content added to your Dynamics 365 for Operations master data. You can even maintain your store’s marketing content such as full-page banners.




Drive unified commerce


CREATE SEAMLESS SHOPPING EXPERIENCES

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centres.

ENABLE OMNI-CHANNEL BUYING

Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimised ordering and fulfilment tools.

INCREASE BRAND LOYALTY

Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.



Create a modern store experience


DELIVER EXCEPTIONAL CUSTOMER SERVICE

Meet customer expectations by using tools to access real-time product, customer, stock, and order visibility.

TAILOR PRODUCT SELECTION AND RECOMMENDATIONS

Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.

OPTIMISE STORE OPERATIONS

Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.



Effectively manage merchandising


STREAMLINE SOURCING AND REPLENISHMENT

Acquire stock from the right supplier at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.

MANAGE PRODUCT DEMAND

Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.

AMPLIFY SALES AND PROMOTIONS

Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.



Optimise operations through insights


MAXIMISE BUSINESS IMPACT

Reduce fulfilment costs, improve stock utilisation, and efficiently manage your business using customer and operational insights.

SPEED UP END-OF-DAY ACTIVITIES

Complete key store closing activities faster using automated and streamlined workflows.

INCREASE STOCK VISIBILITY

Manage stock counts to enable the right level of stock at the right locations.



Talk to our Dynamics experts

QUANTIQ can help you drive customer experience improvements that boost loyalty, profitability and competitive advantage with intelligent, flexible solutions that give you visibility and control over every aspect of your retail business.



Learn More


TRANSFORMING RETAIL IN THE DIGITAL AGE

Explore the opportunities made possible by digital retail transformation and see how Microsoft can help retailers reimagine their businesses in the cloud and thrive in today’s competitive environment.



RETAIL TRENDS PLAYBOOK 2020

Retailers have an unprecedented opportunity to leverage data-driven and digital technologies to elevate the customer experience in more meaningful ways. 



AI RETAIL PLAYBOOK

Discover how digital transformation is allowing for convenience, customisation, and automation in retail.



Discover QUANTIQ

Find out how our products can be applied to help your business realise results.

QUANTIQ is formed of a collection of brilliant, knowledgeable and experienced individuals. Our Team work with Microsoft’s specially crafted Business Applications to transform our clients’ business processes. With a headcount of 200 giving us a combined 1200 years of Dynamics experience, your organisation’s Digital Transformation couldn’t be in safer hands.
As well as being a Microsoft Gold Partner and esteemed Inner Circle member, we are the only Microsoft Partner in the UK that can sell, implement and support the full Dynamics stack in the Cloud, Hybrid-Cloud and On-Premise. We exist to help you enhance your business performance, maintain your competitive edge and drive your growth and profitability.
We work to your organisation’s specific needs, using Microsoft Dynamics Technologies to break down silos in your business and join people, data and processes – now and for the future. We take great pride in the relationships we foster, so choosing us as your Digital Transformation partner allows you to become more productive, more efficient and deliver value to your customers, with a Team you can trust.

Stay connected


ADDRESS

Dawson House, 5 Jewry Street, London, EC3N 2EX, United Kingdom

PHONE

+44 (0)20 7451 1200

EMAIL

info@quantiq.com

FOLLOW US


Copyright © 2019 QUANTIQ Technology
All Rights Reserved